Job Description

Sai Sanjivani Healthcare is looking for a responsible and experienced CRM & Telecalling Operations Manager to independently handle daily office operations, lead management, team coordination and performance monitoring.

The candidate should be hands-on, organized and capable of ensuring smooth functioning of a telecalling-based sales operation.

Role & responsibilities

- Manage daily lead allocation and distribution through NeoDove CRM.
- Monitor telecalling executives, recovery callers and work-from-home employees.
- Ensure fresh leads are contacted promptly and no important follow-ups are missed.
- Track daily calling activity, connected calls, consultations, conversions and pending leads.
- Manage old leads, NP (Not Picked) leads and data reshuffling.
- Monitor agent productivity, attendance and CRM discipline.
- Prepare daily and weekly MIS reports in Excel/Google Sheets.
- Coordinate customer order processing,



courier dispatch and delivery follow-ups.
- Identify operational gaps and report daily performance to the business owner.

Required Skills & Qualifications

- Minimum 2 years of experience in CRM operations, telecalling supervision, BPO operations or sales support.
- Valuable knowledge of MS Excel, Google Sheets and basic computer operations.
- Experience with CRM software; NeoDove knowledge is an advantage.
- Familiarity with courier portals, order processing or shipping-label generation is preferred.
- Good team coordination, communication and problem-solving skills.
- Ability to multitask and manage office operations independently.
- Strong attention to detail, accuracy and follow-up discipline.

Perks and benefits

📌 CRM & Tele calling Operations Manager (New Delhi)
🏢 Sai Sanjivani Healthcare Dwarka
📍 New Delhi