. Check prescriptions and dispense medicines correctly

- Read each prescription carefully and verify the medicine, strength, dosage form, quantity and directions.
- Identify unclear handwriting, unusual doses, duplicate medicines, possible interactions or allergy concerns; contact the prescriber when clarification is needed.
- Check the actual pack and expiry before handing it over.
- Personally verify medicines picked or packed by helpers.
- Do not independently change the prescribed medicine, brand, strength or treatment. PCI expressly restricts prescription substitution. 231GI

2. Explain medicine use to customers

- Explain the prescribed dose, timing, duration and relevant food instructions in language the customer understandsideally Gujarati and Hindi.
- Explain important precautions, storage and what to do about a missed dose.
- Demonstrate devices such as inhalers or measuring syringes when needed.
- Refer customers to a doctor when symptoms or medicine-related concerns need medical assessment.
- Handle health information discreetly. Patient counselling is part of the pharmacist’s professional duties. 231GI

3. Maintain prescription controls and required records

- Supply prescription-only medicines only against an appropriate prescription.
- Maintain applicable prescription records and required registers accurately, at the time of sale.
- For Schedule H1, record the prescriber’s name and address, patient’s name, medicine and quantity; retain the register for three years.
- If you stock Schedule X or other specially controlled medicines, follow their additional licensing, storage and record requirements.
- Keep purchase invoices,



sales records and relevant documents organised for inspection. pib.gov.in

4. Control stock and prevent shortages

- Check availability of quick-moving and essential medicines daily.
- Maintain a shortage list and prepare orders within the budget and purchasing authority you set.
- Follow up with authorised suppliers on pending deliveries.
- Record customer requests you could not fulfil, so you can identify recurring demand.
- Avoid unnecessary purchases, duplicate stock and excessive quantities of slow-moving products.

5. Receive and verify deliveries

- Match deliveries against supplier invoices and purchase orders.
- Verify medicine name, strength, quantity, batch, expiry, MRP and pack condition.
- Flag short deliveries, damaged packs and unacceptable short-dated stock.
- Enter purchases accurately into the pharmacy software.
- Put temperature-sensitive stock into the correct storage immediately.

6. Manage expiry dates, storage and returns

- Follow first-expiry, first-out when arranging and selling stock.
- Check and record refrigerator temperatures at opening and closing against each product’s storage requirements.




- Immediately report power failures or temperature excursions; hold affected stock until its suitability is established.
- Separate expired, damaged, recalled and suspect medicines from saleable stock.
- Maintain a rolling near-expiry list and return eligible stock before distributor deadlines.
- Track supplier returns until credit notes are received.

7. Handle billing and payment accuracy

- Ensure every sale is billed correctly.
- Check quantities, prices and approved discounts.
- Record returns, refunds and customer credit according to your policy.
- Reconcile cash, UPI and card transactions if assigned cashier responsibility.
- Report discrepancies promptly; do not make unexplained stock or billing adjustments.

8. Supervise helpers and maintain the counter

- Direct helpers on shelf arrangement, stock picking, packing and cleanliness.
- Keep similar-looking or similar-sounding medicines clearly separated.
- Ensure helpers escalate prescription questions to the pharmacist.
- Keep the dispensing area organised and customer orders clearly identified.
- Retain personal responsibility for the final prescription check and dispensing; trained helpers can assist under supervision. 231GI

9. Manage customer requests and complaints

- Handle medicine availability enquiries and pending orders.
- Give realistic collection times and follow up when promised.
- Resolve routine billing or service issues within your policy.
- Escalate suspected dispensing errors, adverse reactions and reliable complaints immediately.
- Build repeat business through accuracy and service, without pressuring customers to buy unnecessary medicines.

📌 Walk-in || Pharmacist (Nadiad)
🏢 NADIAD MEDICAL STORE
📍 Nadiad