Job Overview

Role: Customer Relations Executive/ Guest Relations Executive

Qualification: A degree in Hotel Management (Undergraduate or Postgraduate) or a related discipline.

Year of Passing: 2025, 2026 & 2027

Work Locations: Mumbai & Bangalore

Mode of Work: Work from Office

Salary: 30,000 per month (Gross)

Job Description

SILA is looking for enthusiastic Hotel Management graduates to join its team as Guest Relations Executives (GRE), Customer Relations Executives (CRE) or Helpdesk Executives. The role involves assisting guests and customers, managing service requests and coordinating with internal teams to ensure a smooth, seamless and professional customer experience.

Responsibilities

- Customer Relations Executive will be responsible for welcoming and assisting visitors, guests and employees in a professional and courteous manner while managing daily front desk and reception operations to maintain a welcoming environment.
- Customer Relations Executive will handle customer queries, requests and complaints through in-person interactions, phone calls, emails and service management systems.
- The role also involves registering, tracking and following up on service requests related to facility operations, coordinating with operations, housekeeping,



security and maintenance teams for timely resolution, maintaining accurate records, updating request statuses and escalating pending issues whenever required.
- Additionally, Customer Relations Executive will support front-office operations, maintenance-related follow-ups, event coordination and general facility administration to ensure a positive customer experience.
- They may also be required to conduct periodic checks of reception and lobby areas during peak hours, assist in coordinating emergency responses and communicate with the relevant teams in accordance with site procedures.

What we are looking at?

Candidates should be fresh graduates from Hotel Management or Hospitality Management programmes, with good verbal and written communication skills and a robust customer-first attitude. They should possess professional grooming standards, good interpersonal skills and a willingness to learn. Basic computer knowledge, including familiarity with email, MS Office and data entry, is essential. Candidates should be organised, proactive and comfortable working in shifts and at client locations across India.

📌 Customer Relations Executive (Mumbai)
🏢 Sila Solutions
📍 Mumbai