Job Description Customer Support Executive (Voice Process)
Designation: Customer Support Executive
Process: Voice Process
Communication Criteria: Versant Level 4
Shift: 24/7 Rotational Shifts
Weekly Off: Rotational Off
Work Mode: Work From Home (WFH)
Job Responsibilities
- Handle inbound customer calls and resolve queries
- Provide accurate information and effective solutions to customer concerns.
- Maintain professional communication and ensure a positive customer experience.
- Follow process guidelines and meet quality and productivity targets.
- Maintain proper records of customer interactions.
Candidate Requirements
- Minimum qualification: 12th Pass or Graduate.
- Good communication skills in English and Hindi.
- Must have Versant Level 4 communication proficiency.
- Freshers and experienced candidates can apply.
- Basic computer knowledge and typing skills are required.
- Good customer-handling and problem-solving skills.
WFH Technical Requirements
- Processor: Intel Core i5 or equivalent processor.
- Operating System: Windows 10.
- Internet Speed: Minimum 30 Mbps.
- Stable Wi-Fi connection is mandatory.
- Laptop/Desktop and other required accessories should be available as per company guidelines.
Shift & Working Conditions
- 24/7 rotational shifts, including night shifts.
- Rotational weekly offs.
- Candidates must be adaptable to work in all shifts as per business requirements.
Note: candidates that joins our organization follows a strict "No Fee Recruitment Policy."
Please note that we do not charge any fee, payment, security deposit, registration amount, or any other cost from candidates at any stage of the recruitment process, either:
- Before selection
- During the interview process
- After selection or joining
All recruitment and placement services are provided free of cost to candidates.
If any individual claims to represent our organization and requests money in exchange for interviews, job offers, selection, training, or employment, please treat such requests as fraudulent and report them to us immediately.
We are committed to maintaining a transparent and ethical hiring process for all applicants.
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