Role & responsibilities

- Respond to customer queries and requests through live chat in a professional, accurate, and timely manner.
- Provide detailed information regarding products and services to assist customers effectively.
- Maintain accurate records of customer interactions and resolutions in the CRM system.
- Ensure high levels of customer satisfaction through excellent communication and problem-solving skills.
- Meet individual and team KPIs, including response time, quality standards, and customer satisfaction metrics.
- Handle multiple customer conversations simultaneously (dual concurrency) while maintaining service quality.

Preferred candidate profile

- Excellent written English communication skills.
- Prior experience in international customer support/chat processes.
- Strong multitasking and problem-solving abilities.
- Familiarity with CRM tools and customer service best practices.
- Ability to work in a fast-paced workplace and achieve performance targets.

📌 Customer Care Executive (Pune)
🏢 Tech Mahindra
📍 Pune