We are looking for a highly disciplined, execution-focused operational leader who can take day-to-day ownership of our India delivery organization.

While we may eventually structure this position as a COO, our immediate priority is finding the right operator rather than hiring someone based on an executive title.

This individual must be physically present in the office, understand what teams are working on, ensure commitments are met, address execution gaps, and build a culture of ownership and accountability.

The ideal candidate has managed software services or product engineering teams and has a proven track record of improving operational performance.

Key Responsibilities

1. Day-to-Day Operational Leadership

- Own the daily operational rhythm of the India organization.
- Ensure project managers, engineering leads, QA teams, and functional managers are aligned on priorities.
- Establish and maintain disciplined execution, reporting, and follow-up practices.
- Identify bottlenecks, resolve cross-functional issues, and ensure accountability.
- Maintain direct visibility into team capacity, project commitments, and execution progress.

2. Project Delivery Governance

- Monitor project schedules, milestones, resource allocation, and delivery commitments.
- Establish clear project health dashboards and exception-based reporting.
- Hold project managers accountable for delivery plans, risk management, and client commitments.
- Drive corrective action on delayed or underperforming projects.
- Ensure client escalations are handled quickly and professionally.

3.



People Management and Accountability

- Work closely with HR and functional leaders on staffing, performance, attendance, and employee development.
- Establish clear ownership and performance expectations across teams.
- Identify and address recurring productivity, communication, and execution issues.
- Develop second-line managers who can operate independently.
- Build a professional, accountable, and results-oriented office culture.

4. Operational Processes and Discipline

- Standardize planning, daily/weekly reviews, documentation, and escalation procedures.
- Improve coordination among business analysis, development, QA, DevOps, and support.
- Reduce repetitive executive involvement in routine operational decisions.
- Ensure commitments are tracked through completion rather than simply discussed in meetings.
- Introduce practical process improvements without creating unnecessary bureaucracy.

5. Resource Planning and Business Performance

- Monitor resource utilization, hiring needs, project staffing, and delivery costs.
- Work with leadership to improve productivity and profitability.
- Identify opportunities for automation, AI-driven efficiency, and improved operational workflows.




- Support capacity planning for new client engagements and growing product requirements.

Required Qualifications

- 1220 years of relevant experience, preferably in IT services, software engineering, or product development organizations.
- At least 5 years managing multi-team delivery operations.
- Experience leading organizations of approximately 100250 employees is preferred.
- Solid project delivery governance, resource planning, and people management experience.
- Excellent communication, conflict-resolution, and decision-making skills.
- Experience working with U.S.-based leadership and distributed teams.
- Comfortable working in a growing, entrepreneurial organization where processes may still be evolving.
- Willingness to be visibly present in the office and actively manage execution.

We are not looking for a purely administrative operations manager or someone whose experience is limited to HR and facilities management. This must be a technology delivery operations leader.

Success Measures First 90 Days

- Establish daily operational visibility across all active projects.
- Implement weekly project health and resource utilization reviews.
- Create clear accountability for project owners and functional leads.
- Identify the top recurring operational bottlenecks and implement corrective actions.
- Improve leadership visibility into delivery commitments and escalations.
- Establish a consistent execution and reporting cadence across the organization.

📌 Director Delivery Operations (Hyderabad)
🏢 Vedic Systems
📍 Hyderabad