1. Guest Experience & Service Excellence

- Drive guest experience by ensuring consistent service quality across all shifts.
- Oversee handling of escalated guest complaints and ensure timely and effective resolution.
- Monitor service standards, guest feedback, and upselling performance to improve customer satisfaction and revenue.
- Ensure strict adherence to brand SOPs, service protocols, and guest engagement standards.

2. Hygiene, Safety & Regulatory Compliance

- Ensure 100% compliance with FSSAI guidelines, hygiene standards, and brand food safety protocols.
- Conduct and review hygiene, sanitation, and safety audits across the store.
- Ensure corrective actions are implemented promptly for any compliance gaps.
- Train and guide shift managers and team members on food safety, hygiene, and workplace safety practices.

3. Store Operations & Shift Oversight

- Oversee daily store operations and ensure smooth functioning.
- Provide operational guidance to shift managers and team members during peak and non-peak hours.




- Ensure product availability, equipment uptime, and operational readiness at all times.

4. Inventory, Cash Control & Reporting

- Review daily sales reports, cash reconciliation, and variance reports.
- Monitor inventory levels, stock movement, wastage, and pilferage control.
- Coordinate and support internal and external audits, stock counts, and reconciliations.
- Ensure accurate and timely submission of operational, financial, and compliance reports.

5. Team Leadership

- Lead, coach, and develop shift managers to ensure solid frontline leadership.
- Support manpower planning, shift rostering, and optimal deployment of staff.
- Conduct on-the-job training, refresher sessions, and performance reviews for shift managers.

6. Outlet Business Performance

- Support achievement of sales targets, cost control, and operational efficiency goals.

📌 Assistant Outlet Manager (New Delhi)
🏢 INOX
📍 New Delhi