- Provide excellent customer service by understanding their needs, addressing concerns, and offering solutions.
- Handle customer queries via phone calls, emails, and chats to resolve their issues in a timely and skilled manner.
- Escalate complex issues to senior team members or supervisors when necessary.
- Maintain accurate records of all interactions with customers using CRM software.
Desired Candidate Profile
- 0-5 years of experience in BPO/Call Centre environment.
- Excellent communication skills with ability to handle international process calls.
- Proficiency in CSE (Customer Service Executive), CSA (Customer Support Agent), Blended Process, Voice Process, Email Support & Chat Support.
- Salary start from 20000 to 40000 depnding on your work experience and communication skills
- interested candidaets call now
- HR Bushra (phone hidden)
- Sana (phone hidden)