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Key Responsibilities

- Provide L2/L3 production support for Java-based applications and services.
- Monitor application health and proactively identify issues before business impact.
- Analyze production incidents, perform troubleshooting, and drive timely resolution.
- Conduct Root Cause Analysis (RCA) and implement preventive measures.
- Work closely with development, infrastructure, database, and business teams.
- Support application deployments, releases, and workplace management.
- Ensure SLA adherence for incidents, service requests, and problem management.
- Participate in on-call support and major incident management activities.
- Review application logs and system performance to identify bottlenecks.
- Automate repetitive support activities and improve operational efficiency.

Required Technical Skills





Core Java Technologies

- Java 8/11/17
- Spring Boot, Spring Framework
- RESTful APIs & Microservices
- JDBC, Multithreading, Collections

Production Support Skills

- Incident, Problem, and Change Management
- RCA preparation and documentation
- Application performance monitoring
- Log analysis and debugging

Database Skills

- Oracle / SQL Server / PostgreSQL
- SQL tuning and query optimization
- Data analysis and issue resolution

Middleware & Messaging

- Apache Kafka
- IBM MQ / ActiveMQ
- WebLogic, JBoss, Tomcat

Monitoring & Support Tools

- Splunk
- AppDynamics
- Dynatrace
- Grafana
- ELK Stack

DevOps & Cloud

- Linux/Unix Shell Scripting
- Jenkins
- Git/GitHub
- Docker, Kubernetes
- AWS / Azure (preferred)

ITSM Tools

- ServiceNow
- Jira

📌 Java Support Engineer (Hyderabad)
🏢 Infosys
📍 Hyderabad