Job Description

Praxis Services is hiring enthusiastic and customer-focused graduates for an exciting opportunity in Email and Live Chat Customer Support (Non-Voice Process) for a reputed brand in India's Banking, Financial Services (BFSI) and E-commerce industry.

This is an excellent opportunity for freshers looking to start their careers in customer service, banking operations and digital commerce.

The role involves handling customer queries and complaints exclusively through email and live chat. No voice process or calling is involved.

Complete paid training will be provided. Candidates with good written English communication, typing skills and basic computer knowledge are encouraged to apply.

Key Responsibilities

- Handle inbound customer queries and complaints through email and live chat.
- Assist customers with banking products, accounts, debit/credit cards, loans, EMIs and insurance.
- Resolve queries related to UPI, digital payments, failed transactions and disputed payments.
- Handle e-commerce queries related to order tracking, deliveries, cancellations, returns and refunds.
- Verify customer details in accordance with authentication and KYC guidelines.
- Provide accurate resolutions by following company SOPs and knowledge-base guidelines.
- Take ownership of customer cases and ensure timely resolution and follow-ups.
- Maintain accurate records of customer interactions in CRM/ticketing systems.
- Meet performance parameters such as SLA, TAT, CSAT, quality and AHT.
- Escalate unresolved or sensitive cases through the appropriate channels.
- Maintain confidentiality of customer information and transaction details.

Eligibility Criteria

- Any Graduate can apply.
- Freshers and candidates with 01 year of experience are welcome.
- Final-year students awaiting results may also apply.
- Valuable written and spoken English communication skills.
- Versant Level 4 or equivalent English proficiency.
- Good typing speed and reading comprehension.




- Basic computer knowledge, including MS Office, email and web applications.
- Ability to multitask and manage multiple customer conversations.
- Comfortable working in rotational shifts and a 5.5-day work week.
- Willingness to undergo paid training and process assessments.
- Must be comfortable working from the office in Gurugram.

Why Join Praxis Services?

- Freshers Welcome: No prior BPO or customer support experience required.
- Paid Training: Comprehensive induction and process training.
- No Calling: 100% non-voice process involving email and live chat.
- Attractive Compensation: Fixed monthly salary plus performance-based incentives.
- Additional Benefits: Two-way cab facility and medical insurance.
- Career Growth: Opportunities to progress to Senior Associate, Quality Analyst, Trainer and Team Leader positions.
- Big-Brand Exposure: Opportunity to work with a reputed brand in the BFSI and E-commerce sector.

Work Details

- Work Location: Gurugram (Work from Office).
- Work Schedule: 5.5 days working.
- Shifts: Rotational shifts.
- Employment: Full-Time, Permanent.
- Training: Fully paid training.
- Verification: Standard background and address verification applicable to BFSI processes.

Interview Process

1. Versant English Assessment
2. HR Interview
3. Operations Interview
4. Final Selection Round

About Praxis Services

Praxis Services is a customer experience and business process management company founded in 2011 and headquartered in Gurugram.

With approximately 800 employees across three delivery centres in Gurugram and Kolkata, we deliver customer experience solutions for leading brands across banking and financial services, aviation, hospitality, dining, private clubs and premium lifestyle services.

We believe in developing talent through structured training, continuous learning and career advancement opportunities.

Start your career with Praxis Services and grow with us!

Interested candidates can apply now. Freshers are encouraged to apply.

📌 Customer Support Associate -Email & Chat Support (Non-Voice) (Gurugram)
🏢 Praxis Services
📍 Gurugram