Position: Customer Services Executive

Domain: Overseas Recruitment

Location: Naraina, New Delhi

Experience: 1-5 Years

Job Summary

We are seeking a dynamic and customer-focused Customer Services Executive to join our Overseas Recruitment team. The ideal candidate will be responsible for handling customer queries, providing timely support, maintaining client relationships, and ensuring a seamless recruitment process experience for candidates and clients.

Key Responsibilities

Handle customer inquiries via phone, email, WhatsApp, and other communication channels.

Provide accurate information regarding recruitment processes, job opportunities, and documentation requirements.

Maintain robust relationships with candidates and clients.

Resolve customer complaints and escalate issues when necessary.





Coordinate with recruitment teams to ensure smooth candidate processing.

Maintain records of customer interactions and follow-ups.

Ensure high levels of customer satisfaction and service quality.

Support administrative and operational activities as required.

Required Skills & Qualifications

Graduate in any discipline.

Excellent verbal and written communication skills.

Strong customer handling and problem-solving abilities.

Knowledge of MS Office (Excel, Word, Outlook).

Ability to multitask and work in a fast-paced environment.

Prior experience in customer service, telesales, recruitment, or BPO will be preferred.

📌 Customer Services Consultant (New Delhi)
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