- Managing and coordinating for logistics schedules/digital product support and related processes. Implementation of organizational strategies, policies and practices.
- Effective work management within teams to ensure timely completion of business-critical operations.
- Handle escalation calls and to assist for misc. activities.
- Collecting, reporting and analyzing MIS data.
- Manage business process and organizational improvements to each function as well as coordination and communication between support and business functions.
- Maintaining a professional experience in digital products coordination and support centre.
- Evaluate and share best practices, processes, tools.
- Manage internal audit process to ensure compliance.
- Create, maintain, and enforce all processes and procedures.
Preferred candidate profile
- You are obsessed with providing the highest quality of service and driving operations.
- Having excellent organizational skills, and constantly look to rejig things to make them more efficient.
- Have an intensely data-driven approach to run the operations and MIS.
- 2-3 years of experience working in teams and multiple processes in a high pace setting
- Relevant experience in customer support/logistics/Operations.
Educational Qualifications:
- BE/BTech
TECHNICAL AND OTHER SKILLS:
- MS Office proficiency.
- Tech Savvy
- Aptitude and desire to learn
- Excellent English writing and speaking skills.
- Travel friendly
- Desired-Digital Classroom Setup Experienc