1. Patient Calling & Enquiries: Handle incoming calls and make outgoing calls to prospective patients enquiring about our treatments and services.
2. Lead Conversion: Explain the clinic's services, advanced robotic treatments and wellness programmes professionally, and convert enquiries into confirmed appointments.
3. Appointment Scheduling: Schedule consultations, treatment sessions and appointments while coordinating with the clinic team.
4. Patient Follow-ups: Follow up with interested patients, existing patients and missed appointments through calls and WhatsApp.
5. Patient Relationship Management: Maintain polite, qualified communication, understand patient requirements and ensure a positive patient experience.
6. Database & Reporting: Maintain daily call records, enquiry details, appointment status and follow-up reports.