Job Summary:
The Head of IT will lead the organization's technology strategy, infrastructure, applications, cybersecurity, and digital transformation initiatives. The role is responsible for ensuring uninterrupted IT operations across multiple warehouses, logistics hubs, and corporate offices while maximizing the use of SAP Business One (SAP B1), HRIS, TMS, customer integrations, and warehouse technologies. The IT Head will oversee IT governance, infrastructure, security, asset management, vendor relationships, and technology projects that improve operational efficiency and customer satisfaction.

Key Responsibilities:

1. IT Strategy & Leadership

- Develop and implement the company's IT roadmap aligned with business objectives.
- Lead digital transformation initiatives across logistics, supply chain, and warehouse operations.
- Manage IT budgets, resource planning, and technology investments.
- Build and mentor the internal IT team.

2. SAP Business One (SAP B1) Management

- Manage SAP Business One implementation, customization, and optimization.
- Coordinate with functional departments to improve business processes.
- Manage SAP upgrades, patches, and user support.
- Design and monitor dashboards and business reports.
- Ensure data accuracy, security, and compliance within SAP.

3. Warehouse IT Operations

- Support IT infrastructure and SAP support to across multiple warehouses.
- Ensure availability of barcode scanners, handheld devices, printers, weighing systems, RFID devices, and warehouse automation systems.
- Integrate warehouse operations with SAP B1.
- Maintain uninterrupted connectivity between warehouses and head office

4. Customer System Integration

Lead customer onboarding through API, EDI, FTP/SFTP, and web service integrations.

- Integrate customer ERP systems with SAP Business One.
- Coordinate with customer IT teams for seamless data exchange.
- Monitor integration performance and resolve interface issues.
- Support automation of order processing,



inventory updates, ASN, invoicing, and shipment tracking.

5. Infrastructure & Network Management

- Manage servers (physical/cloud), LAN/WAN, Wi-Fi, VPN, firewalls, and internet connectivity.
- Ensure high availability of business-critical applications.
- Plan infrastructure upgrades and scalability.
- Monitor system performance and uptime.

6. IT Asset Management

- Maintain complete inventory of IT assets including:
- Desktops
- Servers
- Networking equipment
- Printers
- Software licenses

- Implement IT Asset Tracking System.
- Manage asset lifecycle from procurement to disposal.
- Conduct periodic asset audits.

7. Cybersecurity & Compliance

- Develop and enforce IT security policies.
- Implement endpoint protection, firewall management, MFA, antivirus, and backup solutions.
- Conduct vulnerability assessments and security audits.
- Ensure compliance with customer security requirements and applicable standards.

8. Business Continuity & Disaster Recovery

- Maintain backup and disaster recovery plans
- Develop business continuity plans for warehouse and office operations.

9. Vendor & Project Management

- Manage IT vendors, software providers, cloud services, and hardware suppliers.
- Negotiate Annual Maintenance Contracts (AMC) and Service Level Agreements (SLA).
- Lead IT implementation projects within budget and timelines.

Qualifications:
We seek team members who combine strategic thinking with hands-on operational excellence. For this role, we are looking for someone with:

- Education: Bachelors degree in computer science, Information Technology, Engineering, or related field.
- Certifications: SAP Business One certification is an advantage.
- Experience:
- 10 to 15 years of IT experience,
- Experience in Logistics, Supply Chain, 3PL, Warehousing, or Manufacturing industries preferred.
- Proven experience managing SAP Business One environments.
- Experience with multi-location IT operations and customer integrations.

Delhi Office (with travel to warehouses and branch locations)

📌 Manager - I.T. (New Delhi)
🏢 Food Service Network
📍 New Delhi