Your Mission as a VIP Consultant

If you're someone who lives and breathes customer service, loves solving problems, and gets a kick out of making people happy this is your calling!

As a VIP Consultant, you'll work closely with our HNI clients, ensuring their experience is seamless, personal, and truly premium. Youll need empathy, patience, and a touch of matchmaking magic

HSC/Graduates with 1 year of Voice Customer Service/Upselling/Sales experience can apply

Location: Waghle, Thane, Mumbai

Shift Timing: 7:00 AM - 4:00 PM (Dayshift)

5 Days working/ 2 rotational week off

Good Communication Skills

Role & responsibilities:

What Youll Do

- Be the dedicated relationship partner for VIP Shaadi members post-sale
- Understand member preferences and help identify their ideal match
- Call and connect with high-quality prospects on behalf of the member
- Set up mutually consented meetings between potential matches
- Ensure timely renewals and proactive engagement throughout their journey
- Guide, counsel, and support the member like a true partner in their search
- Maintain high service standards, timely resolutions & meticulous documentation




- Handle escalations with grace, maturity, and solutions-focused thinking
- Respect diverse traditions, preferences, and cultural nuances in every interaction
- Always go above and beyond to deliver the VIP promise

Preferred candidate profile:

- 1+ year of experience in customer service, client servicing or relationship management
- A natural passion for people, relationships & making customers smile
- Solid attention to detail + excellent organizational skills
- High emotional intelligence and empathy
- Infinite patience + persuasive communication
- Clear, confident communication in English

Why Join Us

- Work with Indias leading matchmaking brand
- Be a part of exclusive high-impact journeys for premium members
- Learn, grow & thrive in a high-energy, customer-first culture
- Every day is different, meaningful, and full of real human stories

Please share your updated resume on [email protected]

Contact HR Arti (phone hidden) for further details

📌 Product Advisor | Day Shift | Thane (Mumbai)
🏢 People Group
📍 Mumbai