Job description

We're looking for experienced professionals with Amadeus Cryptic knowledge (especially refund queues) to join our airline operations team!

ABOUT PRAXIS SERVICES

Join the Leader and Domain Expert in Customer Service in South Asia

Praxis is a leading Business Process Management company that services premium customers for a leading full-service luxury airline in India.

Praxis also specializes in Hotel Reservation Sales for over 300 mid- scale to luxury hotels in India and outside India. It is also a domain expert in Revenue Management, online Sales and Distribution, CRM, Database Marketing and Sales lead management for hotels. More than 23,000 rooms are transacted at its state-of-the-art global delivery centre in Gurgaon, National Capital Region (NCR), New Delhi.

Job Summary

We are looking for a detail-oriented Back Office Executive Airline Process with strong hands-on experience in Amadeus (GDS). The role involves backend airline ticketing operations, PNR handling, fare calculations, reissues, refunds, and coordination with airlines to ensure accurate and timely processing of bookings.

Required Skills & Qualifications

- Bachelor's degree in any discipline
- 1 year of experience in travel operations or back-office support.
- Handling ticketing, EMDs, rescheduling & refunds




- Verifying payments & confirming transactions
- Checking seat availability and updating fare in PNR
- Ability to work under deadlines and handle multiple tasks.
- Why join Praxis?

Outstanding work-life balance. 9 Hours a day, 5 days a week. Get paid on a pro-rata basis for those wishing to work additional days or hours in the day.

Salary & Perks

Best in the business.

Besides, performance incentives, night allowance makes the total cost to company hugely appealing.

Learning & Growth

Performance is measured, enabling sincere and hardworking individuals to get promoted to Team Leader / Supervisor faster than their peers in the business.

As a Supervisor, you become eligible for Praxis TAM - Training for Assistant Manager, the company's powerful and rewarding Management Training Program.

Work Hours: Rotational - 24 X7 operations

- 08:00 A.M. to 05:00 P.M.

- 11:00 A.M. to 08:00 P.M.

- 02:00 P.M. to 11:00 P.M.

- 04:30 P.M. to 01:30 A.M.

- 11:00 P.M. to 08:00 A.M. (For Male members only)

Transport: Option to use air-conditioned cars for pick-up and drop-off to residence or transport allowance in lieu

Location: Vatika Business Park, Sohna Road, Gurgaon

Contact: WhatsApp or Call (phone hidden)

📌 Back Office Associate - Travel Process (Gurugram)
🏢 Praxis Services
📍 Gurugram