Job Title: Desktop Support Engineer L1
Location: Lucknow, Uttar Pradesh
Experience: 14 Years

Job Description:

We are looking for a Desktop Support Engineer L1 to provide technical support and troubleshooting for desktop computers, laptops, printers, and other IT-related issues.

Roles & Responsibilities:

1. Provide L1 technical support to end users for desktop, laptop and hardware-related issues.
2. Install, configure and troubleshoot Windows operating systems.
3. Troubleshoot MS Office, Outlook, email and application-related issues.
4. Handle hardware and software installation, configuration and maintenance.
5. Troubleshoot LAN, Wi-Fi, internet and basic network connectivity issues.
6. Provide support for printers, scanners and other peripheral devices.
7. Create,



update and resolve IT support tickets within the defined SLA.
8. Maintain IT asset records and documentation.
9. Escalate unresolved technical issues to the L2 support team.

Required Skills:

- Knowledge of Windows 10/11 OS.
- Basic knowledge of hardware and software troubleshooting.
- Knowledge of LAN, WAN, Wi-Fi and networking fundamentals.
- Knowledge of MS Office and Outlook.
- Positive communication and problem-solving skills.
- Basic knowledge of Active Directory is preferred.

Qualification: Graduate / Diploma in IT or Computer Science preferred.

Experience: 1–4 Years in Desktop Support / IT Support.

📌 Desktop Support Engineer_Lucknow (Lucknow)
🏢 Aforeserve
📍 Lucknow