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Min 6 months into international Voice & Chat (Semi Process)

Note : No Fresher Eligible

About IntouchCX

IntouchCX is a global customer care and technology company with over 25 years of experience delivering exceptional customer experiences. We partner with leading brands worldwide, providing customer support, technical assistance, retention solutions, and digital customer engagement services.

Job Title: Semi-Voice Process Executive US Process

Job Overview

We are looking for enthusiastic, customer-focused, and skilled candidates to join our International Semi-Voice Process team. The selected candidates will handle a combination of voice and non-voice activities, including inbound and outbound calls, email support, chat support, and backend processes for US-based customers.

Candidates should have good English communication skills, basic computer knowledge, and the ability to provide excellent customer service through both verbal and written communication.

Key Responsibilities

- Handle a combination of inbound/outbound calls and non-voice activities.
- Respond to customer queries through emails, chats, and other communication channels.
- Communicate clearly and professionally with US-based customers.
- Understand customer concerns and provide appropriate solutions.
- Update customer information and maintain accurate records in the system.
- Perform backend activities, data entry, and documentation.
- Ensure timely resolution of customer requests and follow-ups.




- Maintain customer satisfaction and adhere to company procedures.
- Meet quality standards, productivity targets, and performance metrics.
- Maintain professional telephone etiquette and effective written communication.

Eligibility Criteria

- Good English communication skills (verbal and written).
- Good listening, speaking, and interpersonal skills.
- Basic email writing and typing skills.
- Basic computer knowledge and MS Office skills.
- Freshers and experienced candidates are welcome.
- Willingness to work night shifts aligned with US business hours.
- Ability to handle both voice and non-voice responsibilities.
- Good multitasking and problem-solving abilities.
- Ability to work in a target-driven environment.

Salary: 3 - 4.0 LPA

Min 6 months into international Voice & Chat (Semi voice)

Shift: Rotational (including Night Shifts)

Working Days: 5 Days Working (2 Rotational Week Offs)

Company- IntouchCX

Point of Contact: HR Sai Kiran

Number: (phone hidden)

Walk-in Details:

Timings: 11:30AM- 03:30PM

Documents Required: Resume & Aadhar

Reference: HR Sai Kiran

NOTE: Please ignore this mail if you're currently working in IntouchCX.

DISCLAIMER:

IntouchCX does not charge fees for recruitment, interviews, training, or onboarding. We will never ask for payment, or request financial or banking information during the recruitment process. We communicate only through official IntouchCX channels. If you receive a suspicious job offer or posting from anyone claiming to represent IntouchCX or be an IntouchCX employee, please report it immediately through our official website for review and verification.

📌 Walk-in || International Process Associate (Hyderabad)
🏢 IntouchCX
📍 Hyderabad