Role & responsibilities

Inbound:

- Answer calls and WhatsApp messages from devotees about pujas, darshan, timings and prices

- Explain our services clearly and politely in Assamese, Hindi or English

- Help devotees book a puja and enter their details correctly

- Handle complaints calmly and solve the problem

Outbound:

- Call devotees to confirm their bookings

- Follow up on enquiries and unpaid bookings, and send payment links for the balance amount

- Call pandits and agents to confirm puja arrangements

- Remind devotees about their puja date and share updates

- Call back devotees who missed our call or left an enquiry

Daily work:

- Update every call and booking in our CRM on time

- Meet daily call and follow-up targets

Preferred candidate profile

- Minimum 1 year of experience in customer care, call centre, telecalling, hotel, tourism or a similar job (freshers, please do not apply)





- Minimum 12th pass (Graduate preferred)

- Fluent Assamese and Hindi (good English is a plus)

- Clear, polite and patient voice, with confidence on both inbound and outbound calls

- Comfortable with computer, CRM or Google Sheets, and WhatsApp

- Good typing speed and accurate data entry

- Ready to work day or night shifts

- Respect for Indian culture, temples and devotees

- Honest, punctual and responsible

Perks and advantages

- Salary of Rs 8,000 to Rs 15,000 per month, based on experience and interview

- Day shift and night shift available (work from office in Guwahati)

- Short training on our pujas and temples

- Friendly team and room to grow in a startup

- A meaningful job where you help families connect with their faith

📌 Customer Care Executive (Guwahati)
🏢 Zeebon Technologies
📍 Guwahati