Multiple Leadership Openings Bangalore | Team Leader & Operations Manager | Virtual Interview

Job Location: Bangalore
Work Mode: Work From Office (WFO)
Interview Mode: Virtual Interview
Qualification: Graduation Mandatory for All Positions
Joining: Immediate Joiners Preferred

We are hiring experienced professionals for multiple leadership positions in Bangalore across International BPO, Sales Operations and Fintech domains.

1. Team Leader International BPO (Sales)

Experience: Minimum 5 Years
Team Leader Experience: Minimum 1 Year on Paper (Mandatory)
Process Experience: International Sales Upselling & Cross-selling
CTC: 7.5 7.8 LPA
Shift: 24/7 Rotational Shifts
Transportation: 1-Way Cab Facility
Joining: Immediate Joiners Preferred

Key Responsibilities:

- Lead and manage sales teams handling international processes.
- Drive revenue targets through upselling and cross-selling.
- Monitor sales performance, conversion rates and productivity.
- Track KPIs and ensure achievement of business targets.
- Conduct coaching, feedback and performance improvement sessions.
- Handle escalations and ensure customer satisfaction.

2. Team Leader – International BPO

Experience: Minimum 5 Years in International BPO
Team Leader Experience: Minimum 1 Year (On Paper Mandatory)
Process Experience: International BPO – Technical Support / Banking / E-Commerce or any other International BPO process
CTC: Up to 7 LPA
Transportation: 1-Way Cab Facility
Joining: Immediate Joiners Preferred

Key Responsibilities:

- Manage and lead a team of customer service associates.
- Monitor operational KPIs such as AHT, CSAT, Quality, Productivity and SLA.




- Drive team performance and achieve operational targets.
- Conduct regular coaching and performance reviews.
- Handle escalations and ensure process compliance.
- Coordinate with Quality, Training and Operations teams.

3. Operations Manager – Fintech

Experience: Minimum 8+ Years
Managerial Experience: Minimum 2 Years as an Operations Manager (On Role Mandatory)
Domain: Fintech Experience Mandatory
CTC: Up to 18 LPA
Joining: Immediate to 15 Days
Transportation: No Cab Facility

Key Responsibilities:

- Oversee overall operations and ensure efficient process delivery.
- Lead and manage multiple teams and team leaders.
- Drive operational KPIs, productivity, quality and SLA performance.
- Develop and implement strategies to improve operational efficiency.
- Manage stakeholder relationships and business reviews.
- Identify operational gaps and implement process improvement initiatives.
- Ensure compliance with business policies and operational standards.

Common Eligibility Criteria

- Graduation is mandatory for all three positions.
- Note: Relevant domain and leadership experience as specified for each role.
- Strong communication, leadership and stakeholder management skills.
- Candidates should be comfortable working from the Bangalore office.
- Virtual interview process.
- Must have a Explicit EPFO History

Interested candidates are requested to share their updated resumes along with the following details:

- Current CTC
- Expected CTC
- Total Experience
- Relevant Team Leader / Manager Experience
- Current Location
- Notice Period

HR Contact: Sruthi. G
Contact Number: (phone hidden) (WhatsApp)
Email: [email protected]

📌 TL & Operations Manager (International BPO) | Virtual Interview (Bengaluru)
🏢 AXIS SERVICES
📍 Bengaluru