Greetings from Tech Mahindra!

We have one IT Infrastructure project manager role for one of India's largest banking organizations for their large-scale Infrastructure & Managed Services Program based out of Navi Mumbai (Belapur/Seawoods).

Mandatory Requirements for this role -

- BE / B. Tech / MCA / M. Tech /M.Sc. only (NO EXCEPTION)
- Location: Mumbai (Navi Mumbai Belapur/Seawoods)
- Willing to work from Customer Location (Navi Mumbai - Belapur/Seawoods)
- 5 Days Work from Office + Alternate Weekend Support as per banking industry
- 24x7 Ownership Mindset
- EPFO Service History and supporting employment documents for last 5 years (mandatory for BGV)

Role :IT Infrastructure Project Manager

Experience Level: 10-15 Years

Key Skills:

- End-to-End Project Delivery
- Transition & Managed Services
- Resource & Risk Management
- Customer Escalation Management
- SLA/KPI Governance
- IT Infrastructure Skills like Linux / Unix Administration , Middleware (WebSphere / WebLogic / WAS), Oracle / Database Technologies ,Dynatrace / Infrastructure Monitoring ,OpenShift / Container Platforms, ITIL / Managed Services Setting, IBM / HPE / EMC / NetApp Infrastructure

Location : Belapur -Seawoods ,Navi Mumbai

Role Description

The role holder is responsible for handling complex customer projects from design and development to production with end-to-end delivery responsibility and ensuring delivery excellence. He/she is responsible for managing the entire program, working with relationship manager on all engagements and handle issues / escalations at middle level customer base.

Experience





10+ years of experience in IT industry with at least 2 years of experience as a Sr. Project Manager handling multiple projects

Overseas exposure preferred

Experience with application outsourcing and transition management (at least 2 engagements)

Experience and understanding of various delivery models (onsite/offshore)

Experience in industry quality standards like PMI, CMM, ISO, ITIL, Six Sigma, etc.

Professional Skills

Customer Relationship Management - Expert

Financial Acumen Advanced

Program Management - Expert

Risk Management Expert

ROLES AND RESPONSIBILITIES

- Define requirements and plan project lifecycle deployment
- Define resources and schedule for project/program implementation
- Plan and schedule project/program deliverables, goals, milestones
- Direct and oversee project engineering teams and manage conflicts within group
- Efficiently identify and solve project/program issues
- Overall responsibility for maintaining infrastructure of INB and Corporate website within Mahindra Satyam scope.
- Single point of contact for Bank on all aspects of System Administration
- Manage System administration team
- Co-ordinate work functions between different teams
- Provide inputs on Infrastructure Capacity Planning and improvements to Bank from time to time.




- Provide Root Cause Analysis (RCA) reports to INB in case of incidents related to Infra setup.
- Be accountable for all customer escalations and resolution
- Ensure that the delivery of new products or services from the projects is to the appropriate levels of quality, on time and within budget, in accordance with the program plan and program governance arrangements
- Be responsible for P&L; along with value creation (Quality, Productivity, Revenue & Schedules) to all stakeholders and project governance
- Ensure timely and correct invoicing
- Study and review the plan for risks involved & proactively suggest risk mitigation strategies for the same
- Conduct management review meetings to ensure effective delivery and operational excellence.
- Understand transition management and handle transition from customers at an appropriate level
- Perform team assessments and evaluations
- Responsible for mentoring the team and suggesting suitable career development options to them
- Collaborate with multiple units across the company to ensure smooth startup of the process and smooth functioning of the projects/program.
- Coordinate with offshore and onsite Sr. Project Managers, collaborate with all Delivery Integrators, Solution Architects, SO Integrators to create value to customers in terms of proposal, solution, designs and architecture
- Influence customer perception positively.
- Regularly check company's positioning in terms of delivery from the customers point of view. Also be responsible for the brand image of the company.

📌 IT Infrastructure Project Manager (Mumbai)
🏢 Tech Mahindra
📍 Mumbai