About Magppie

Magppie is evolving from a premium kitchen brand into a broader Wellness Home brand, combining wellness, design, technology, sustainability and premium living.

Its Wellness Kitchen proposition is built around Silverstone, a sanitised stone-based system developed as an alternative to conventional wood-based cabinetry. The brand also offers solutions across kitchens, wardrobes and vanities.

Role Overview

We are looking for an experienced Store Head to manage the overall functioning of Magppie's premium experience centre.

The role primarily focuses on ensuring smooth day-to-day store operations, administration, team coordination, showroom upkeep, customer experience and process compliance.

The ideal candidate should have experience managing premium retail stores or showrooms, handling teams, maintaining operational discipline and ensuring seamless coordination between different departments.

Key Responsibilities

1. Store Operations & Administration

- Manage the overall day-to-day functioning of the experience centre.
- Ensure the showroom is well-maintained, organised and presentable at all times.
- Manage store opening/closing procedures, attendance, staff schedules and duty rosters.
- Maintain operational records, reports, documentation and administrative trackers.
- Monitor store expenses, petty cash and administrative requirements.
- Ensure adherence to company policies, procedures and operational standards.

2. Team Management & Coordination

- Manage store staff, allocate responsibilities and monitor daily activities.
- Coordinate attendance, leave planning, shifts and staff availability.
- Support onboarding and training of new team members.
- Maintain team discipline and ensure smooth internal communication.
- Coordinate with design consultants, sales coordinators and other store personnel.

3. Inventory & Asset Management

- Monitor showroom inventory, samples, displays and merchandise.




- Coordinate stock requirements, replenishment and periodic stock audits.
- Ensure proper maintenance of showroom furniture, fixtures, equipment and assets.
- Coordinate with central teams for inventory discrepancies and operational requirements.

4. Customer Experience Management

- Ensure customers visiting the experience centre receive a professional and welcoming experience.
- Oversee customer appointments, visitor management and follow-up coordination.
- Handle customer concerns and escalations professionally.
- Coordinate with the relevant internal teams to ensure timely resolution of customer queries.

5. Interdepartmental Coordination

- Coordinate with central operations, finance, HR, marketing and project delivery teams.
- Support local events, showroom activities and customer engagement initiatives.
- Ensure timely communication and coordination for store-related requirements.
- Maintain proper documentation and coordination for customer orders before operational handover.

Desired Candidate Profile

- 5+ years of experience in retail operations, store management, showroom administration or premium retail.
- Previous experience as Store Manager, Store Head, Assistant Store Manager or Retail Operations Manager.
- Experience in premium retail, luxury brands, furniture, lifestyle, home improvement, electronics or similar organised retail environments.
- Strong understanding of store administration, staff management, inventory and operational processes.
- Good communication, coordination and problem-solving abilities.
- Proficiency in MS Excel, reporting and basic retail management systems.
- Ability to independently manage store operations and maintain high standards of discipline and customer experience.

What We Are Looking For

An organised, responsible and hands-on professional who can independently manage the overall store setting, ensure operational efficiency, coordinate teams and maintain the premium customer experience expected from the Magppie brand.

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