- Process end-to-end individual death claims and ensure timely settlement.
- Maintain pending claim trackers, follow-ups, and status updates.
- Resolve customer, distributor, bank branch, and sales queries.
- Monitor claims TATs and productivity metrics.
- Ensure maximum claims settlement within prescribed TAT
- Timely and accurate processing of death claims.
- Up-to-date pending claims tracker with regular follow-ups and status updates.
- Resolution of customer and stakeholder queries within defined timelines.
- Adherence to Claims TAT and productivity targets.
- Achievement of high in-TAT claim settlement percentage.
- Ensure compliance with claims guidelines and operational processes