Open Locations: Noida, Pune, Mumbai, Bangalore, Kochi

Shifts: Night shifts

Expertise on Exchange On-Prem 2016/2019 and Office365.

Hands on experience in below skills:

- Exchange Cumulative update, Security update and patching.
- Expertise on M365 admin, Licenses, Exchange Online, Mail-flow, Intune, MS Defender and Purview,
- Entra ID, MS Teams and SharePoint online.
- Expertise on Database, Transport rules, Hybrid connector, SMTP relay.
- Tenant to tenant migration along with hybrid environment setup experience.
- Onboarding/offboarding of Mailboxes.
- Mailbox and calendar delegation in hybrid setting.
- Integration of application with Entra ID, Conditional Access policy, SSPR, SSO, MFA, B2B, Guest account policies and Outlook Add-in.
- eDiscovery, PST, Litigation hold, Retention hold, Archive solution, MPIP/AIP, DLP, Risky user/sign-in,
- Audit logs, Impersonation, Allow/block user, URL, domain.
- Troubleshooting and investigation expertise on suspicious emails.
- Candidate must display strong understanding of infrastructure and platform as a service offering in Microsoft technology.
- Candidate must display strong understanding of customer engagement and troubleshooting on MS
- Outlook, Teams, OneDrive and other Microsoft products.




- Capable of producing solutions for identified risks and work with appropriate teams for mitigation.
- Knowledge on Exchange/mail-flow DNS records.
- Expertise on email gateway platform.
- Understanding of Active Directory, networking, windows, storage and backup.
- Good understanding of PowerShell and other scripting & remoting tools Good to have
- Positive interpersonal and organizational skills, ability to handle multiple lowering team resource.
- Flexibility to work in the shifts during critical situations (On-Call).
- Good knowledge of producing reports and presenting solutions will be an advantage.
- Good written and verbal communication skills.
- Act as the primary point of contact for O365 services, building strong relationships with customer stakeholders and business teams.
- Conduct regular cadence meetings, service reviews, and status discussions with the customer.
- Understand customer needs and expectations, and proactively propose improvements, risk mitigations, and optimization opportunities.
- Manage escalations with clear communication, ownership, and timely closure.
- Lead, mentor, and manage the O365 support team, ensuring a balanced workload and delivery quality.
- Manage WSRs, MSRs, and customer communication

📌 Lead (Noida)
🏢 TENARAI TECHNOLOGIES PRIVATE
📍 Noida