Role Overview
The MDM Ops Lead is responsible for the day-to-day execution of enterprise Master Data Management (MDM) services within the Data & AI function. The role ensures core master data entities are accurate, complete, and timely to support reliable processes across commercial, supply chain, finance, and regulatory domains.
Operating under the Head of MDM, the role focuses on running and improving MDM operations, coordinating data quality remediation, and ensuring standardized practices across global markets and functions. By maintaining secure, well-governed master data, the role enables effective analytics, reporting, planning, and transactional processes across the business.

Key Responsibilities

- Manage daily MDM workflows, including data creation, enrichment, validation, and maintenance.
- Coordinate resolution of master data issues and defects, ensuring timely remediation aligned to standards.
- Monitor and report on data quality, completeness, and SLA performance for governance forums.
- Execute data lifecycle processes, including onboarding, updates, hierarchy changes, and data retirement.
- Support integration and synchronisation of master data across platforms in line with enterprise models.
- Collaborate with Data Stewards, Custodians,



and Domain Owners to maintain accuracy and resolve issues.
- Coordinate operational readiness for MDM platform releases, updates, and configuration changes.
- Drive continuous improvement of MDM processes, workflows, and automation to reduce effort and defects.
- Provide training, guidance, and communications to business users and markets on MDM processes and standards.

Core Decisions

- Prioritisation of MDM operational activities, including issue resolution, data loads, and remediation.
- Determination of data quality thresholds requiring escalation to governance or technical teams.
- Decisions on acceptance, correction, or rejection of master data submissions based on standards.
- Selection of workflow changes or optimisations to improve efficiency and SLA performance.
- Recommendations on process or tooling enhancements impacting MDM operations for leadership review.
- Trade-offs between operational speed, data completeness, and data quality when handling urgent requests.

Qualifications:

- Graduation is must
- SAP is mandate
- 3-8 years of relevant work experience required
- Flexible with night shifts .

📌 Walk-in || MDM(Customer & Vendor Master)-Senior Process Associate/Process Lead (Chennai)
🏢 Capgemini
📍 Chennai