Account Manager BGV | Verify Shield

Company: Verify Shield

Department: Client Relations & Business Operations

Location: Hyderabad, India

Industry: Background Verification (BGV) Services

Key Responsibilities

1. Client Relationship Management: Manage relationships with corporate clients, HR teams, recruitment teams, and enterprise customers.

2. BGV Operations: Coordinate background verification checks, including employment, education, address, criminal record, identity, and reference verification.

3. Client Onboarding: Manage client onboarding, documentation, service agreements, and portal access.

4. Turnaround Time (TAT): Monitor verification requests and ensure completion within agreed service-level agreements (SLAs).

5. Escalation Management: Resolve client concerns, delayed reports, discrepancies, and operational issues.

6. Business Growth: Identify opportunities to upsell additional verification services and expand existing client accounts.

7. Vendor Coordination: Coordinate with verification agencies, laboratories,



and third-party service providers across India.

8. Reporting: Prepare daily and monthly reports covering verification volumes, pending cases, TAT performance, and escalations.

9. Compliance: Ensure appropriate handling of candidate information and adherence to applicable data protection requirements.

10. Platform Management: Help clients use the Verify Shield BGV portal and coordinate with the technical team to resolve platform issues.

Required Skills

* 2–5 years of experience in account management, client servicing, BGV operations, or HR services.

* Solid communication and client relationship management skills.

* Knowledge of employment and education verification processes.

* Experience managing SLAs, TATs, escalations, and operational reports.

* Proficiency in Excel and CRM or BGV platforms.

* Ability to coordinate with multiple verification partners across India.

Key Performance Indicators (KPIs)

📌 Account Manager BGV Verify Shield (Hyderabad)
🏢 Verify Shield
📍 Hyderabad