Role & responsibilities

Inbound Calling

- Attend incoming customer calls professionally and courteously.
- Resolve customer queries and provide accurate information.
- Address customer complaints and escalate issues when required.
- Maintain high standards of customer service and satisfaction.
- Record customer interactions accurately in the system.

Outbound Calling

- Make outbound calls to customers for collection/recovery.
- Inform customers about products, services, offers, and campaigns.
- Collect customer feedback and update records.
- Generate leads and schedule appointments where applicable.
- Achieve daily productivity, calling target and quality parameters.

Required Skills

- Good verbal and written communication skills.
- Basic knowledge of MS Office (Excel, Word, Outlook).
- Ability to interact confidently with customers over phone.




- Good listening and problem-solving skills.
- Positive attitude and willingness to learn.
- Ability to work in a team environment.

Preferred candidate profile

Educational Qualification

- Graduate in any discipline.
- Freshers are welcome to apply.

Preferred Competencies

- Customer-centric approach.
- Time management and multitasking abilities.
- Adaptability and flexibility.
- Basic computer proficiency.
- Solid interpersonal skills.

Key Performance Indicators (KPIs)

- Call handling efficiency.
- Customer satisfaction scores.
- Quality and accuracy of information provided.
- Productivity targets achieved.
- Adherence to process and compliance guidelines.

📌 Customer Service Executive (Thane)
🏢 Kotak Mahindra Bank
📍 Thane