We are building a Lead WAN Vendor & Lifecycle Specialist role to own supplier governance and the full WAN service lifecycle across global offices and data centers. You will oversee transitions, inventory, commercial controls, and performance reporting while partnering with Network Engineering, Procurement, and Legal. Apply to help optimize carrier services, SLAs, and costs worldwide

Responsibilities

- Serve as the main point of contact for global network service providers, telecom carriers, and hardware vendors
- Measure, review, and communicate vendor performance against contractual SLAs and KPIs
- Partner with Procurement and Legal to negotiate pricing, contract renewals, and master service agreements
- Act as the internal escalation owner for recurring carrier outages or unresolved provider service tickets
- Maintain an accurate inventory of all active network circuits and SD-WAN hardware assets
- Coordinate end-to-end delivery for circuit installations, migrations, disconnects, and upgrades across global sites
- Track hardware End-of-Life and End-of-Support dates to plan refresh cycles ahead of time




- Collaborate with the Network Engineering team to schedule implementation windows and reduce disruption during upgrades
- Audit monthly telecom and carrier invoices to spot discrepancies, incorrect charges, and unused lines
- Open, manage, and close billing disputes with vendors to obtain refunds and credits
- Analyze usage patterns and market rates to recommend savings, including decommissioning legacy lines or migrating to SD-WAN
- Design, organize, and maintain the Network space in Confluence so articles, SOPs, and troubleshooting guides stay accurate and easy to find

Requirements

- Extensive overall experience (typically 10–15 years), including 5+ years in carrier/vendor management
- Demonstrated experience managing multinational WAN estates
- Deep expertise in global WAN carrier management
- Proven capability in supplier governance and QBR management
- Hands-on proficiency with service lifecycle management
- Working knowledge of CMDB, ITSM, Jira, and Confluence
- Solid understanding of commercial and contractual agreements

📌 Lead WAN Vendor & Lifecycle Specialist (Pune)
🏢 EPAM Systems
📍 Pune