- Manage end-to-end customer order fulfilment activities, ensuring timely and accurate order processing, confirmations, and delivery updates.
- Coordinate with warehouses, logistics partners, shipping teams, and internal stakeholders for smooth shipment execution.
- Handle shipment planning, consolidation, containerization, and necessary shipping documentation.
- Monitor customer orders and assigned market portfolios to ensure delivery timelines and service commitments are met.
- Identify and resolve order, shipment, delivery, documentation, and system-related issues.
- Communicate regularly with customers and internal teams regarding order status, delays, and delivery-related concerns.
- Ensure compliance with internal processes, documentation standards, and operational controls.
- Track fulfilment performance, analyse service issues, and support root-cause analysis and process improvement initiatives.
Preferred candidate profile
- 2+ years of experience
- End to End Order Management Experience
- SAP Experience is a mandate
- Excellent communication