We are looking for a detail-oriented professional to join our Fraud Prevention Unit, handling regulatory, cyber, and fraud-related cases. The role involves resolving customer queries for Yes Bank clients through chat, email, and backend processes while ensuring compliance with regulatory and law enforcement requirements.
*Key Responsibilities:*
* Handle fraud-related cases including Regulatory Fraud, Cyber Fraud, and Police Coordination
* Respond to customer queries via chat, email, and internal systems (non-voice process)
* Investigate and resolve fraud alerts and suspicious activities
* Coordinate with internal teams and external authorities for case resolution
* Maintain accurate records and ensure compliance with banking regulations
* Prepare MIS reports and analyze fraud trends using Excel
*Required Skills:*
* Strong knowledge of Advanced MS Excel (VLOOKUP, Pivot Tables, etc.)
* Positive written and verbal communication skills
*CTC for Experienced: 32k CTC ( depends on interview )*
*CTC for Freshers: 22k CTC ( depends on interview )*
*Shift Time for Males– 24/7 Rotational (Including Morning, Afternoon And Night shift)*
**Shift Time for Females- 9:30 am to 6:30 pm (Only morning shifts)*
*Weekoffs- 1 Rotational off*
*Important Notes:*
* Graduation Degree/ Certificate is Mandatory (Hard Copy)
* CIBIL Score must be 700 or above
* Age limit is upto 35 Years only
* Fresher & Experienced both can apply
Thanks Regards,
HR Executive,
Khushi Tiwari
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Teamspace financial services
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