Role & responsibilities

- Troubleshoot and resolve hardware, software, and network-related issues.
- Provide technical support via phone, email, remote tools, and in-person.
- Install, configure, and maintain operating systems and applications

Set up and configure new employee workstations (hardware + software).

- Manage desktop/laptop inventory and asset tracking.
- Perform system updates, patches, and software upgrades.
- Support peripheral devices (printers, scanners, mobile devices).
- Ensure data backups and recovery procedures are performed.
- Document issues and solutions in ticketing systems.
- Collaborate with IT teams on complex technical problems.
- Train users on system features and best practices.
- Assist with video conferencing setup and hardware refreshes.
- Provide after-hours support as part of on-call rotation.

Preferred candidate profile

'A Desktop Support Engineer ensures reliable, secure, and effective operation of end-user computing environments through troubleshooting, system maintenance, and user support.

📌 Desktop Support Engineer (Mumbai)
🏢 PACIFIC GLOBAL SOLUTIONS
📍 Mumbai