Hiring: Customer Support Associate Freshers | Voice-Heavy Blended Process
Work Location: Godrej IT Park, Vikhroli (West), Mumbai
Experience: Freshers Only
Salary: 2.5 LPA (25,000 CTC per month | 18,000 In-hand)
Job Description
We are hiring enthusiastic freshers for a Voice-Heavy Blended Customer Support Process involving inbound/outbound calls, chats, and emails.Candidates must have excellent communication skills and be comfortable handling voice interactions, as calling responsibilities form the major part of this role
.Key Responsibilities
- Handle customer and employee queries through inbound and outbound calls.
- Provide additional support through chat and email channels.
- Understand customer concerns and provide appropriate resolutions.
- Record and maintain accurate details of customer interactions.
- Coordinate with internal teams for timely issue resolution.
- Follow up on pending requests and ensure customer satisfaction.
- Maintain professional communication and service quality standards.
Eligibility Criteria
- Freshers only.
- Excellent English communication skills (verbal and written).
- Valuable interpersonal and problem-solving skills.
- Strong listening and customer-handling abilities.
- Must be comfortable with a voice-heavy blended process.
- Willingness to work in night shifts.
Job Details & Benefits
- Working Days: 5 Days a Week
- Week Offs: 2 Rotational Week Offs
- Work Mode: 100% Work From Office
- Shift: Night Shifts Only
- Shift Duration: 9.5 Hours
- Cab Facility: Up to 30 KM
- CTC: 25,000 per month
- In-hand Salary: 18,000 per month
Work Location-Godrej IT Park, Pirojshanagar, Vikhroli (West), Mumbai 400079.
Important Note-This is a VOICE-HEAVY BLENDED PROCESS. The majority of responsibilities involve calling, along with chat and email support. Candidates interested exclusively in non-voice processes should not apply.
Interested candidates, please share your updated CV at
[email protected] or connect with me at (phone hidden)
📌 Customer Support Representative (Mumbai)
🏢 NLB Services
📍 Mumbai