Role & responsibilities

Preferred candidate profile

job Title: Application Support Engineer Experience Required: 1 3 Years
We are seeking a proactive and detail-oriented Application Support Engineer to join our IT operations team. In this role, you will be responsible for monitoring application performance, troubleshooting technical bugs, and resolving user incidents to ensure maximum system availability.

- Incident Management: Acknowledge, triage, and resolve incoming technical support tickets within defined SLA timelines.
- Troubleshooting: Diagnose application bugs, review API logs, and execute SQL queries to investigate data or workflow mismatches.
- System Monitoring: Proactively monitor production environments, application health metrics, and server alerts.
- Escalation Handling: Efficiently document issues and escalate unresolved complex bugs to L3 engineering or development teams.
- Deployments & Maintenance:



Assist in deploying software patches, routine application updates, and validating system readiness post-release.
- Documentation: Maintain and update the internal knowledge base, write troubleshooting playbooks, and log recurring issue patterns.
- User Support: Assist business users, external clients, or stakeholders with application walkthroughs and clear technical communication. [1, 2, 3, 4, 5, 6, 7, 8]

Required Technical Skills

- Databases: Solid foundation in SQL (writing select queries, joins, and basic optimization).
- Operating Systems: Comfortable navigating Linux/Unix environments using command-line tools.
- API Knowledge: Basic understanding of reading and analyzing JSON/XML data loads.
- Immediately candidate Apply

📌 Application Support Engineer (Mumbai)
🏢 Clover Infotech
📍 Mumbai