INTERNATIONAL VOICE PROCESS

Job Locations

Noida | Gurugram | Navi Mumbai

Experience

Minimum 1 Year Mandatory Experience in International Voice / International Customer Service Process

Salary

4.5 LPA 5.6 LPA
Depending on experience, communication skills, and interview performance

Benefits

- Both-Side Cab Facility
- Competitive Salary Package
- Opportunity to work with international customers
- Qualified growth opportunities

Job Summary

We are hiring experienced and customer-focused International Voice Process Executives to handle international customers through voice support. The ideal candidate should have excellent English communication skills, strong customer-handling abilities, and a minimum of 1 year of relevant international voice process experience.

Key Responsibilities

- Handle inbound and outbound calls from international customers.
- Resolve customer queries, complaints, and service-related issues.
- Provide accurate information and effective solutions.




- Maintain professional communication and international call etiquette.
- Handle customer objections and escalations effectively.
- Identify opportunities for upselling and cross-selling where applicable.
- Maintain customer records and update CRM systems.
- Achieve assigned targets related to Quality, AHT, CSAT, FCR and Productivity.
- Follow company policies, process guidelines, and compliance requirements.
- Coordinate with internal teams for complex customer issues.

Eligibility Criteria

- Minimum 1 year of International Voice Process experience is mandatory.
- Excellent spoken English and communication skills.
- Good customer-handling and problem-solving skills.
- Comfortable working in rotational shifts.
- Candidates should be comfortable working from the respective office location.
- Immediate joiners / candidates with short notice periods preferred.

📌 International Voice Process Executive (Noida)
🏢 Veerwal Getwork Services
📍 Noida