1. Receive customer orders through phone calls, WhatsApp, emails, and other communication channels.
2. Record orders accurately, including product names, quantities, sizes, flavours, specifications, and delivery dates.
3. Verify product availability, pricing, and applicable discounts before confirming orders.
4. Enter customer orders into the company's ERP/software or order management system.
5. Coordinate with the production and dispatch teams to ensure timely order fulfilment.
6. Follow up with Franchisee regarding order confirmation, modifications, and delivery schedules.
7. Handle customer queries, complaints, and order-related issues professionally.
8. Maintain daily order registers, pending order reports, and order status updates.
9. Ensure accuracy in order entry and avoid duplication or incorrect order processing.
10. Maintain proper customer records and order history.
11. Prepare daily MIS reports related to orders received, processed, pending, and cancelled.

📌 Order Taking Staff (Pune)
🏢 Pvrg Services Private
📍 Pune