We are looking for a well-presented and customer-focused Guest Relations Executive to manage customer interactions at our real estate project. The candidate will be responsible for welcoming visitors, handling customer enquiries, coordinating site visits and ensuring an excellent customer experience.
## Key Responsibilities
- Welcome and greet customers and visitors professionally at the project site.
- Attend to walk-in customers and understand their property requirements.
- Explain basic project details, amenities, configurations and facilities.
- Coordinate with the sales team for customer enquiries and site visits.
- Maintain visitor records and update customer details in the CRM.
- Handle customer queries and provide timely assistance.
- Follow up with prospective customers and coordinate with the sales team.
- Ensure the reception and customer interaction areas are well maintained.
- Coordinate customer meetings, appointments and project visits.
- Maintain daily visitor reports and customer feedback records.
- Ensure a positive and professional customer experience.
## Required Skills
- Excellent verbal communication and interpersonal skills.
- Good customer-handling and coordination abilities.
- Pleasant personality and professional presentation.
- Strong follow-up and problem-solving skills.
- Basic knowledge of MS Office and CRM tools.
- Ability to interact confidently with customers and visitors.
## Preferred Candidate Profile
- Graduate in any discipline.
- Experience in Guest Relations, Front Office, Customer Service or Hospitality will be preferred.
- Real estate industry experience will be an added advantage.
- Candidates with good communication and customer-service skills are encouraged to apply.