Call Quality Analyst / Team Lead (Kolkata)

Call Quality Analyst / Team Lead (Kolkata)

11 Nov
|
Corecom Consultancy
|
Kolkata

11 Nov

Corecom Consultancy

Kolkata

? **WE ARE HIRING | QUALITY ANALYST (QA) – BPO/KPO**

? **Position:** Quality Analyst (QA) / Call Auditor

? **Industry:** BPO / KPO

? **Process:** Top E-commerce Client

? **Location:** Salt Lake, Sector V, Kolkata

? **Experience:** Minimum 2 Years in QA (BPO/KPO)

? **Key Responsibilities:**

- ? Call Monitoring & Auditing

- ? Quality Evaluation & Reporting

- ? Agent Feedback & Coaching

- ? Maintaining Quality Standards

- ? Identifying & Improving Quality Gaps

📌 Call Quality Analyst / Team Lead (Kolkata)
🏢 Corecom Consultancy
📍 Kolkata

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