JOB DESCRIPTION

- Job Title: Ticketing agent
- Department: Operations - GDS
- Location: Gurugram
- Employment Type: Full-Time
- Experience: : 2-5 years of experience in airline /travel operations, with relevant team-handling experience.
- Offered CTC: upto 5L annual CTC

1. Job Purpose

The GDS ticketing agent will be responsible for managing and supervising all Global Distribution System (GDS) related activities, including reservations, ticketing, reissuance, refunds, fare management, queue handling and airline inventory processes. The role will ensure accuracy, productivity, compliance with airline/GDS procedures and effective coordination with airlines, customers and internal teams.

The ideal candidate should be proactive, operationally robust, commercially aware and capable of managing high-volume ticketing operations while ensuring accuracy, compliance and customer satisfaction.

2. Job Responsibilities

- Manage day-to-day operations on GDS platforms such as Amadeus, Galileo/Travelport, Sabre or other applicable systems.
- Supervise domestic and international air reservations and ticketing activities.
- Ensure correct creation, modification and maintenance of PNRs.
- Monitor ticket issuance, reissuance, revalidation, cancellation and refund processes.
- Verify fare rules, penalties, routing, baggage allowance,



taxes and applicable airline conditions.
- Manage queues, schedule changes, cancellations and airline-generated notifications.
- Handle complex itineraries, group bookings and special service requests.
- Ensure accurate use of airline and GDS commands and minimize booking/ticketing errors.
- Monitor ADM/ACM cases and take corrective/preventive measures to reduce airline debit memos.
- Coordinate with airlines and GDS service providers for operational issues, system errors and fare-related matters.
- Manage escalated customer, agent or corporate booking issues.
- Ensure adherence to company SOPs, client SLAs and airline ticketing requirements.
- Maintain operational MIS and prepare regular reports relating to bookings, ticketing, refunds, ADM, productivity and error rates.
- Coordinate with Finance for refunds, void tickets, credit notes and reconciliation wherever required.
- Support management in improving GDS productivity, automation and process efficiency.
- Strong working knowledge of at least one major GDS such as Amadeus, Galileo/Travelport or Sabre.
- Strong knowledge of fare rules, reissuance, refunds, routing and airline policies.

3.send your CV to [email protected]

📌 GDS Ticketing Executive (Gurugram)
🏢 Arjun Travel Services
📍 Gurugram