- Provide technical support via phone, email, and remote tools.
- Create, manage, and follow up on tickets in ManageEngine and CRM.
- Escalate unresolved issues to the appropriate support teams.
- Support and maintain Windows, Linux, Microsoft 365, Active Directory, DNS, Azure, and AWS environments.
- Maintain support documentation, logs, and reports.
- Coordinate engineer schedules and customer service requests.
- Generate monthly utilization and attendance reports.
- Ensure timely communication with customers and internal teams.
Preferred candidate profile
- Solid troubleshooting knowledge in IT infrastructure environments.
- Excellent verbal and written English communication skills.
KINDLY MAKE USE OF OUR CAREER PAGE TO APPLY:
https://www.sysnet.com.sg/careers
📌 IT Technical Support Engineer (Chennai)
🏢 Schima Sysnet And Systems
📍 Chennai
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