Position Description:

Role: ServiceNow Scrum Master
Exp: 6-12 yr
Location: Hyderabad
Job Description:
Owns the day-to-day flow of delivery for a ServiceNow product squad -
running Agile ceremonies, protecting the team from noise, and giving the Product Owner and wider stakeholders a clear, honest view of progress. One generic profile applies across all six squads; the delivery pattern doesn't change by product, only the backlog content does.
Roles and Responsibilities:
Facilitate sprint planning, daily stand-ups, sprint reviews and retrospectives
Own and maintain the squad's backlog structure and hygiene in partnership with the Product Owner
Track and report sprint velocity, burn-down/burn-up and flow metrics
Identify, escalate and help remove delivery blockers and dependencies
Coordinate cross-squad dependencies with other ServiceNow Scrum Masters and Product Owners
Coach the squad on Agile/Scrum practice and continuous improvement
Maintain visibility of risks, issues and decisions in the squad's agreed reporting format
Support onboarding of new squad members - Accenture, GCC or permanent - into the squad's ways of working.
Must-Have Skills





- Proven experience as a Scrum Master or Agile delivery lead in an enterprise technology environment

- Working knowledge of Agile/Scrum and Kanban delivery methods

- Comfortable using ServiceNow Agile Development (or equivalent enterprise backlog tooling) to run a live backlog

- Strong stakeholder facilitation, conflict resolution and meeting management skills

- Ability to communicate clearly and concisely to both technical and non-technical audiences

- Experience reporting delivery status, risks and metrics to senior stakeholders

- Comfortable working within a blended delivery model spanning multiple resourcing partners

- Certified Scrum Master (CSM, PSM I or equivalent), or willing to obtain within probation

Good-to-Have Skills
Scrum Master experience specifically on a ServiceNow delivery programme
SAFe or other scaled-Agile certification
Experience running more than one squad concurrently as a shared or part time resource

#LI-PS18

Skills:

- Risk management
- Scrum Master
- Agile
- ServiceNow
- Stakeholder management

📌 ServiceNow Scrum Master (Hyderabad)
🏢 CGI
📍 Hyderabad