? CORE ROLES & RESPONSIBILITIES

1. Outbound Telecalling

- Make outbound calls regarding overdue loan EMIs, credit card dues, and other financial product payments.
- Handle early-bucket and overdue collection accounts professionally.

2. Payment Reminders & Explanation

- Inform customers about outstanding dues, applicable interest, and payment deadlines.
- Explain repayment obligations and applicable charges clearly.

3. Negotiation & Repayment Plans

- Understand customers' financial situations and negotiate realistic repayment schedules.
- Obtain Promise-to-Pay (PTP) commitments and communicate One-Time Settlement (OTS) options as per company policies.

4. Follow-Up & Tracking

- Follow up with customers on agreed payment dates.
- Maintain accurate call records and update payment commitments.

5.



Target Achievement

- Achieve daily, weekly, and monthly collection targets.
- Maintain productivity, call quality, and skilled customer communication.

✅ CANDIDATE REQUIREMENTS

- Minimum 6 months of experience in Banking Collections.
- Proficiency in the required regional language(s).
- Good communication, negotiation, and customer-handling skills.
- Ability to work in a target-oriented environment.
- Both DRA-certified and Non-DRA candidates are welcome.

WHAT WE OFFER

- Performance-based incentives.
- Career growth opportunities.
- Professional work environment

📌 Debt Recovery Agent (Chennai)
🏢 Access
📍 Chennai