- Financial: Supervise an individual outlet.
- Financial: Maximize cafe sales performance and drive profits.
- Financial: Sales forecasting and apportioning targets across teams.
- Financial: Asset & Equipment maintenance.
- Financial: Assuring the Timely & Accurate indent is placed for the cafe.
- Financial: Wastage control measures.
- Financial: Ensuring the compliance of the SOPs on cash & all the tenders.
- Financial: Timely forecast of the stock in order to ensure the smooth operation of the cafe.
- Learning & Development Management: Retention of manpower.
- Learning & Development Management: Motivating the team to ensure the sales target is met.
- Learning & Development Management: Briefing the team on a daily basis to ensure the team understands the importance SOPs.
- Learning & Development Management: Ensure the team is groomed to move to the next level.
- Learning & Development Management: Grievance handling & solving issues.
- Learning & Development Management: Ensure the Training Certification of team members.
- Process Indicators:
Ensuring all the documentation related to the cafe is done on time (Sales Reports/ Cafe Registers).
- Process Indicators: Ensuring the Quality Audits done on day to day basis.
- Process Indicators: Implementation of SOPs.
- Process Indicators: Productive utilization of the manpower by means of effective charting out of the duty roster.
- Process Indicators: Integrity, cost controls and Waste Management.
- Process Indicators: Ensuring 90% score in the Management Visit Report.
- Customer orientation: Ensure all the Customer complaints are resolved.
- Customer orientation: Analysis of Customer database complaints & drive the footfall in the cafes.
- Customer orientation: Ensuring the SOPs are followed by the team in the cafe to drive customer focus.
- Customer orientation: Ensuring the Training norms is met.
- Customer orientation: Ensuring 90% score in the Management Visit Report.