- Handle customer inquiries, resolve issues, and provide good customer service via chat/email.
- Process insurance claims in a timely and accurate manner to ensure prompt payment processing.
- Provide product information, answer questions about policies, and address concerns related to insurance products.
- Maintain records of all interactions with customers using CRM software.
Job Requirements :
- 0-12 years of experience in BPO/call center environment or similar industry.
- Good communication skills for effective interaction with customers over the phone.
- Basic knowledge of insurance processes and procedures is required.
- Ability to work flexible schedule including evenings (6PM onwards) from Monday to friday.
📌 Chat Support Executive/Insurance process - Fresher/Exp (Indore)
🏢 TP
📍 Indore
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