Role & responsibilities

- Provide Level 2/Level 3 application support for Workforce Software (WFS) solutions.

- Support Workforce Management (WFM) processes including:

- Time & Attendance

- Workforce Scheduling

- Leave & Absence Management

- Labor Forecasting

- Employee and Manager Self-Service

- Monitor application health, investigate incidents, and ensure timely resolution within SLA requirements.

- Analyze production issues, perform root cause analysis, and implement preventive measures.

- Configure and maintain Workforce Software rules, pay policies, accruals, schedules, and workflows.

- Support integration between Workforce Software and HCM platforms such as:

- SAP SuccessFactors

- Workday

- Oracle HCM Cloud

- SAP HCM

- UKG/Kronos

- Validate inbound/outbound interfaces, employee master data, organizational structures, and payroll-related transactions.

- Coordinate application upgrades, patch deployments,



and release management activities.

- Participate in testing activities including SIT, UAT, and regression testing.

- Create and maintain support documentation, knowledge articles, and operational procedures.

- Collaborate with HR, Payroll, IT, and business stakeholders to resolve application and process issues.

We are looking for a skilled Workforce Software (WFS) Application Support Engineer with HCM expertise to support, maintain, and optimize workforce management solutions integrated with Human Capital Management (HCM) platforms. The ideal candidate will have hands-on experience in Workforce Software modules, HCM systems, production support, troubleshooting, integrations, and incident management

📌 Workforce Software Application Support Engineer HCM (Bengaluru)
🏢 Tata Consultancy Services
📍 Bengaluru