Role: Manager Workforce Management

Location: Hyderabad

Key Responsibilities:

- Lead end-to-end WFM functions including forecasting, capacity planning, scheduling, and real-time management

- Drive workforce optimization, productivity, occupancy, utilization, and service levels

- Manage workforce planning for large-scale operations supporting 500+ FTEs

- Partner with Operations, Finance, HR, Recruitment, Training, Quality, and Technology teams

- Manage client interactions, business reviews, workforce-related escalations, and senior stakeholders

- Lead and develop WFM Managers, Capacity Planners, Schedulers, and Real-Time Analysts

- Support transitions, expansions, solutioning, and new business opportunities

Experience Required:

- Minimum 8 years of experience in Workforce Management

- Robust experience in forecasting, capacity planning, scheduling, RTA, resource planning, shrinkage, and workforce analytics

- Experience managing large WFM teams across multiple programs/locations

- Strong global client and stakeholder management experience

- Working knowledge of financials and P&L;

Tools Exposure: NICE IEX / NICE WFM / Verint / Aspect / Genesys / InContact / Calabrio / Advanced Excel / Power BI

📌 Workforce Management- Manager - Hyderabad
🏢 Wipro
📍 Hyderabad