The Ward Secretary (Operations) at Apollomedics Super Speciality Hospital, Lucknow serves as the organizational backbone of inpatient departments. The role acts as a primary link between clinical teams, hospital administration, and patients, ensuring daily ward operations and billing workflows run seamlessly.

Job Summary

- Job Title: Ward Secretary – Operations / Inpatient Department (IPD)
- Location: LDA Colony, Lucknow, Uttar Pradesh
- Department: Hospital Operations / Nursing Ward Operations
- Employment Type: Full-time

Key Roles & Responsibilities

- Ward Operations & File Management
- Maintain complete inpatient case sheets, ensuring chronological order of admission forms, doctor notes, nursing charts, and signed consent forms.
- Compile and arrange patient investigation files (blood panels, X-rays, CT/MRI scans) in advance for daily consultant rounds.
- Update the Hospital Information System (HIS) in real-time regarding bed census updates, transfers, and specific room occupations.
- Manage inventory and order critical station supplies, including medical tracking forms, admission kits, and ward stationery.
- Cross-Departmental Coordination
- Liaise directly with the Inpatient Billing Desk to track concurrent billing updates and monitor internal financial caps.
- Coordinate with TPA (Third-Party Administrators) and Insurance helpdesks to track pre-authorizations, corporate claims updates, and policy enhancement approvals.
- Channel data requests smoothly between the ward floor and centralized units such as Pharmacy, Laboratory, Radiology, and Dietary Services.




- Discharge Management & Coordination
- Coordinate the multi-step discharge checklist to minimize patient turnaround delays once a doctor issues formal discharge orders.
- Ensure all final medication entries, procedures, and equipment rentals are systematically accounted for on the patient balance breakdown.
- Tally final diagnostic summaries, ensure physician signatures are secured, and complete electronic handovers to the Medical Records Department (MRD).
- Patient Relations & Helpdesk Support
- Act as a reliable point of contact for patient attendants regarding non-clinical processes, visitation permissions, and administrative workflows.
- Direct patient concerns and facility feedback directly to the Ward In-charge or Patient Care Service (PCS) leads.
- Answer incoming calls to the nurse’s station, document accurate messages, and page on-duty residents or medical consultants when needed.

Required Skills & Qualifications

- Education: Graduate degree in any stream (B.A., B.Com., B.Sc.) or a Diploma/Degree in Hospital Administration (BHA / MHA).
- Technical Proficiency: Hands-on familiarity with Hospital Information Systems (HIS/EHR) along with typing accuracy in standard spreadsheets (MS Excel / Word).
- Knowledge: Familiarity with basic clinical terminology, corporate billing structures, and standard TPA/insurance claims documentation.
- Core Competencies: Transparent, professional verbal communication (Hindi and English), strong stress resilience, and strict adherence to patient privacy standards.

📌 Ward Secretary - Operations (Lucknow)
🏢 Apollo Group
📍 Lucknow