Role & responsibilities

- Chat Support Executive / Associate: The front-line agent responsible for answering live text queries, troubleshooting problems, and guiding users.
- Chat Moderator: Focuses on monitoring real-time chat rooms, communities, or social channels to enforce guidelines and remove inappropriate content.
- Escalations: Transfer complex or unresolved technical/billing issues to senior tiers or specialized departments.
- Multitasking & Queue Management: Handle multiple concurrent chat sessions simultaneously without dropping response quality or missing service level agreements (SLAs).
- Typing Speed & Accuracy: Typically expected to type fast (often 40-45 words per minute) with minimal spelling or syntax errors.

Preferred candidate profile eligibility:

- Excellent Communication in English.




- Minimum 1 Year of Experience is required into International Voice Process.
- comfortable working with night Shifts.
- Work from office
- Only immediate joiners
- Graduation is not required

PERKS AND ADVANTAGES:

- 5days working 2 week off / Rotational Night Shift
- 2way transport
- Performance based incentives/OTs
- Full time

Work location: Hitech city NO AR CALLERS/HEALTHCARE EXPERIENCE/ NO FRESHERS/ NO DOMESTIC CTC offered - 2.0lpa to 4.3 LPA (Decent hike)

Contact Person- HR Sai Vinay ((phone hidden))

Please ensure mark your CV with "HR Sai Vinay"

📌 Walk-in || International Chat Process Executive (Hyderabad)
🏢 Tech Mahindra
📍 Hyderabad