Export Operations Specialist

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired by a collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

In this role you will play a key role in:

- Risk Reviews – Attend weekly risk review and monthly performance review.
- Order Management & Customer Co-ordination – Act as primary contact for defined markets across all order management processes. Ensure customer orders are entered, confirmed, monitored & communicated accurately in SAP. Maintain alignment with DRP & customers on order volumes, timings & requirements. Take corrective action for deviations threatening market supply or service levels.
- Shipment & Logistics Execution – Co-ordinate shipment planning with markets, DRP, dispatch locations, factories & transport providers. Release deliveries, monitor credit thresholds and oversee full SAP process flow (delivery note, PGI, invoicing).



Support transport optimisation initiatives with internal and external stakeholders (markets, DRP, DL etc).
- Export Documentation & Compliance – Prepare all export documents and ensure compliance with internal policies & external regulations (customs, taxes, international trade). Share documentation in time for customer customs clearance. Co-ordinate inspections and manage documentation accuracy for regulatory adherence.
- Exception Management – Manage operational exceptions including returns, missing stock, damages and theft.
- Master Data Management – Coordinate creation and maintenance of master data for products, pricing, customers and recent flows.
- Performance & Continuous Improvement – Follow up on KPIs, logistics complaints and key performance trends. Lead improvement initiatives to enhance AIM, service quality and process efficiency.

Qualification:

- Bachelor’s degree or Master's
- Experience with SAP, OTM, Power BI or other TMS tools
- 3.5 to 9 years of experience in Export operations
- Proficiency in Excel and reporting tools
- Strong communication skills

📌 Walk-in || Export Operations-Sr Process Associate/Process/ Team Lead (Chennai)
🏢 Capgemini
📍 Chennai