ABOUT US

Oleevia Grameen Credits Limited, started its operations since April 2021, it is a subsidiary of Oleevia Group. (OGCL) is a modern NBFC that offers innovative financial products and services to its customers.

OGCL has its head office in Trissur, Kerala and is present in more than 12 states with over 40+ branches across India. We bring the best of both worlds namely OTPay Fintech and NBFC-ND Operations. Our people philosophy is strongly driven by our rich culture and value system fostering Trust, Integrity, Innovation, Customer Focus and Social Responsibility.

JOB TITLE Assistant Branch Head (ABH)

FUNCTIONAL REPORTINGBranch Head

JOB LOCATIONAs assigned

OBJECTIVETo support the Branch Head in achieving business growth and sales targets, managing customer relationships, ensuring compliance with NBFC and KYC guidelines, maintaining operational efficiency and reporting accuracy, and improving team productivity through effective coordination, performance monitoring, and customer service.

TECHNICAL & FUNCTIONAL REQUIREMENTS

- Knowledge of NBFC operations, financial products, and lending processes.
- Understanding of KYC documentation and regulatory compliance requirements.
- Proficiency in MS Office, Excel, and business reporting tools.
- Ability to drive sales, business growth, and target achievement.
- Skills in customer acquisition, relationship management, and retention.
- Ability to monitor team performance and improve productivity.
- Knowledge of branch operations and operational process controls.
- Strong communication, leadership, and team coordination skills.
- Analytical, problem-solving,



and decision-making abilities.
- Ability to ensure reporting accuracy and timely completion of tasks.

KEY RESPOSIBILITIES

- Support the Branch Head in managing daily branch operations and business activities.
- Drive business growth and achieve assigned sales and business targets.
- Identify recent business opportunities and acquire potential customers.
- Build and maintain strong customer relationships to ensure satisfaction and retention.
- Ensure compliance with NBFC guidelines, KYC norms, and company policies.
- Monitor team performance, productivity, and target achievement.
- Coordinate with internal departments to ensure smooth branch operations.
- Monitor business reports, maintain data accuracy, and ensure timely reporting.
- Ensure operational efficiency and adherence to defined turnaround times (TAT).
- Assist the Branch Head in resolving customer issues and implementing business improvement strategies.

YEARS OF EXPERIENCE

- Experience: 3-4 years of experience in banking, NBFC, microfinance, or financial services, preferably in sales and branch operations.

QUALIFICATION Graduate in any discipline.

TECHNICAL COMPETENCIES REQUIRED

- Knowledge of NBFC operations and financial products.
- Understanding of KYC norms and regulatory compliance.
- Proficiency in MS Excel, MS Office, and business reporting.
- Knowledge of sales tracking and performance monitoring.
- Ability to analyse business data and prepare reports.
- Familiarity with CRM and financial management systems.
- Knowledge of branch operational procedures and documentation.

📌 Walk-in || Assistant Branch Manager (Kochi)
🏢 Oleevia
📍 Kochi