Role Description Job Title Virtual Relationship Manager

Business Unit Virtual Relationship Banking

Reporting To Virtual Relationship Banking Head

Job Function and Role Type Sales, Individual Role

Version No Job Purpose Engage regularly with customers to provide a superior digital experience and meet financial needs through bank products. Enhance customer relationships while promoting digital banking and achieving portfolio benchmarks.

Key Responsibilities Customer Engagement Engage with portfolio customers per contact policy.

Promote digital banking for superior service.

Resolve customer queries accurately.

Deepen relationships by cross-selling products.

Achievement of Portfolio Parameters Meet defined portfolio objectives.

Sales Cross-sell products based on customer profiling.

Drive sales across all product segments.





Generate income at the customer level.

Interaction Quality Achieve defined quality benchmarks.

Capture call interactions accurately.

Audit and Service Quality Follow all systems and processes as per audit guidelines.

Submit financial transactions accurately and on time.

MIS - Reporting Submit customer base reviews and reports promptly.

Education Graduate.

Certifications Basic Banking, Communication.

Key Competencies Customer engagement, Sales acumen, Digital banking promotion, Relationship management, Compliance adherence.

Major Stakeholders Customers, Virtual Relationship Banking Head, Unit Head, Region Head, Sales Managers.

📌 Virtual RM-VRM (Mumbai)
🏢 HDFC Bank
📍 Mumbai